At EnZ Shopping, we aim to provide you with a smooth and hassle-free shopping experience. However, if you are not fully satisfied with your purchase, we offer a 7-day return and exchange policy to ensure customer satisfaction.

Return & Exchange Eligibility:

  • The product must be unused, undamaged, and in its original packaging with all tags attached.
  • Returns or exchanges must be requested within 7 days of receiving the product.
  • Proof of purchase (order number or receipt) is required.
  • Certain items like personal care products, undergarments, and digital goods are not eligible for return due to hygiene and safety reasons.

How to Initiate a Return or Exchange?

  1. Contact Us: Email our support team or fill out the return request form on our website.
  2. Approval Process: Our team will review your request and provide return instructions.
  3. Send the Product: Ship the item back to our return center (shipping costs may apply).
  4. Refund or Exchange: Once we receive and inspect the product, we will process your refund, replacement, or exchange within 5-7 business days.

If you receive a damaged or incorrect product, please notify us within 48 hours with photos, and we will arrange a replacement at no extra cost.